1 reviews | Active since Aug 2013
Disappointed and lost for words
<p>So I recently got engaged on the 02/04/2017.. (today is the 18/04/2017) My ring was bought at the Tygervalley branch on the 1st of April 2017... It's such a beautiful Ruby ring... I fell in love with it from day one and after 8 years, 9 months and 17 days of dating he finally popped the question... </p> <p> </p> <p>But my happiness was cut short today... While I was on a call with a client... I suddenly noticed my Ruby had fallen out... I immediately dropped the call and started searching for it... I know I had it on because I still had colleagues approaching me to see to the ring and to congratulate me... Anyway.. We searched and couldn't find it. I then called the tygervalley branch and was told that it could be a manufacturer fault and that I should bring it in with the receipt. I did that.. But i got no apology.. Just some giggles and that they can order another one for me... I understand that some people don't see it as a big issue.. But I've waited 8 years.. Well almost 9 years... And went through a lot... Why employ people who don't have any customer service? I'm glad that it will be replaced but I'm hurt that the staff though it was funny..no apology.. Just took my number and was told that they will contact me when they get one.. It might not be a super expensive ring but I really liked it and I wanted it... But due to Manufacturing faults.. It fell out... And the staff saw it as a joke.. </p> <p> </p> <p>Unhappy, hurt and disappointed </p>
Good morning Meesha
Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team. We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.
Kind regards
Jewellery Customer Care
Good morning Meesha
Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team. We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.
Kind regards
Jewellery Customer Care
Good day,
Thank you. I will be waiting patiently for someone from the field management team to get in contact with me because i feel that the service that was given was unacceptable. Had it been a diamond worth R60 000 or more maybe then i would have deserved the respect. But because it was under a R1 000, i was treated like it is nothing. EVERY CLIENT SHOULD BE TREATED EQUALLY.. a price tag should not determine the level of service received,
I do hope to receive a call before the end of this week.
Good day,
Thank you. I will be waiting patiently for someone from the field management team to get in contact with me because i feel that the service that was given was unacceptable. Had it been a diamond worth R60 000 or more maybe then i would have deserved the respect. But because it was under a R1 000, i was treated like it is nothing. EVERY CLIENT SHOULD BE TREATED EQUALLY.. a price tag should not determine the level of service received,
I do hope to receive a call before the end of this week.