Disappointed

I purchased a gold Mary ring on 2 November 2025. Within less than two months, the ring started changing colour and has now turned black. This is extremely disappointing and concerning, especially given the trust and reputation associated with American Swiss.

The situation has also been very embarrassing for my wife, as the discolouration makes the ring appear ****. She visited the American Swiss store at Centurion Mall seeking assistance, but was informed that they could not help, not even with a repair.

It is very sad and discouraging to experience this level of service after choosing and trusting a well-known brand like American Swiss. We expected better quality and customer care, and this experience makes us feel that our concerns as customers are not valued.