BN
Buyisiwe N

1 reviews | Active since Jul 2015

14 Jul 2015, 15:32

Destroyed Michell Herbellin

Good day<br> <br> The company refuses to give me my watch.<br> <br> I took my watch for the longer strap replacement. I was informed that it would be sent away for evaluation in order to get the quote.<br> <br> The phone call I received was that i cost two thousand and eight hundred rands. I took up a job in another province. On my holiday I went to collect and found they have replaced the watch with the same size strap. I was charged one thousand rand for servicing and battery replacement. I refused this as i never requested them to do. Again I believed they were to ask me for the go ahead. I left them to sort it out. I kept on getting calls to fetch it but the status was standing. <br> <br> In July I went to collect it but was informed by the sales assistant that its not longer there as i was not collecting it. The manageress concurred indicating that they return goods to be destroyed. My watch was fairly new to be destroyed. I phone the workshop and was given the managers email address where i cited my query. To-date I have not received any response. <br> <br> Kindly assist me this had a sentimental value to me<br>

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Replies (1)
American Swiss
American Swiss's reply18 Jul 2015, 10:36
Official
Hello Nuxie1888,

Hello Buyisiwe

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your feedback to the Area Manager and they will contact you directly.

Best
The American Swiss team