Demand to purchase my Ring with the promotional price R5999

Hi I am writing this with grave concern as to how I was treated. On the 24th of April 2018, I visited Menlyn (American Swiss store) with my wife to buy rings for our wedding, we had already knew what we wanted and went to American Swiss (Menlyn) to purchase the items. • Dahlia Morganite Ring (R 8999) Code ********** 6 on special ending the 6th March 2018. • Men’s Black Diamond Ring (R5999) Code ********** 5 on special ending the 6th March 2018. Both the rings were on special, and we have agreed with Ms Thelma to purchase them cash, an instance occurred were my ring was bigger and had to be reduced and the helpful lady advised that they have to re order and she will keep me posted the following week. She also advised that the ring cannot be resized and had to be re ordered (I didn’t have a problem because she guaranteed me that I will get my rings before the end of the special) We had to call her on Friday the 2nd of March 2018 to check the progress of my order to no success. I then went again on the 3rd of March 2018 to get the rings, to my surprise, there was no trace of my order and I gave her the benefit of the doubt and bought the one ring ( ********** 6) for my wife. She promised me that my Ring ( ********** 5) will be the same price even after the special was over on the 6th of March 2018. On the 6th of March 2018 (Special ending) she called my wife to advice that the special is over and my ring is now R7999 and I must put down a deposit of R800 and I can no longer get it on special and I completely disagreed to that and I told her that the store will keep the ring for me at the (promotion) price that I had to purchase it for while it was still on special because it was not my fault that they didn’t keep to their timeline of the special. I now question the competency of the store and the manner in which my order was dealt with and I demand to be treated fairly and with respect and get my ring. The consumer protection act surely will protect me as well. Can the decision makers get back to me urgently regarding this? NB: For your info, as I write this complaint, your website is still saying that my ring is still R5999, something you need your IT Technicians to update as well as that is false advertising. Regards Mr Thabo Seth Pheme.