1 reviews | Active since Aug 2015
Defective Jewellery
My fiance purchased a ring at American Swiss Century City in May 2015. He proposed to me on 25 May 2015. The ring cost him R 5300.00, he had paid it over 6 months before he received the ring. I wore the ring for 1 month, took it into get a quote for wedding bands and received my ring back 2 weeks later. When I received the ring back I noticed that the Rhodium plating had faded on the 9k white gold ring, so the yellow gold was coming through. I then took the ring back and they re-done the rhodium plating in July 2015. It is now 1 month later and the yellow gold is once again coming through.<br> <br> I am not impressed as this ring was quite a bit of money, even a **** ring would last longer than this one has. Also, the employees at American Swiss Century City do not have great customer service at all and I find then to be very miserable. <br> <br> I will not go back to American Swiss as I cant deal with them as I have been in there so many times.<br> <br> I am not sure which way to turn now, and my fiance and I are not happy with the ring anymore, we don't want to have to take it in every second month to have rhodium plating done. It doesn't seem right for a 9k white gold ring.<br> <br> Regards<br> Megan
Thank you for bringing this matter to our attention.
Please be advised that your complaint has been sent to the Field Manager for the Canal Walk store, and will make direct contact with you soonest to resolve this matter.
Kind regards
The American Swiss Customer Care Team
Thank you for bringing this matter to our attention.
Please be advised that your complaint has been sent to the Field Manager for the Canal Walk store, and will make direct contact with you soonest to resolve this matter.
Kind regards
The American Swiss Customer Care Team
