Defective Goods

I purchased a ladies Anne Klein watch in December 2014 as Christmas present. The watch started to loose time..even replaced the battery but problem persisted. American Swiss feedback on 23 May 2015 was that he watch is Ir-repairable and American Swiss credited me. We eventually purchased another/different ladies Tempo watch on 14 June 2015 from American Swiss.<br> On 3 May 2015 I purchased a Engagement Ring, resizing was done 23 May 2015 from size N to L. A month later the first diamond fell out and I took the ring to American Swiss for repair.The missing diamond was replaced and i collected the Ring from repair on 14 June 2015.<br> Now it is 16 July 2015 and another Diamond fell out....just a month later again.This is really embarrassing!!! <br> I contacted American Swiss on 17 July @ 8:30am with the above mentioned complaints. I was assured that the area manager would contact me shortly to rectify this. At 16:00pm i phoned again..stating that nobody has contacted me as yet and this is a urgent matter...I was assured again that the Area manager would contact me shortly. Quality goods,urgency and customer satisfaction is not a first priority for American Swiss!