1 reviews | Active since Aug 2016

21 Nov 2017, 11:17

Day light *******!!

I bought a pair of silver earrings with small stones (not diamonds) in a flower form cluster 3 months ago (I'm still paying it off). Last week I noticed 1 of the stones fell out. I took it to their shop in Waterfall Mall and they advised me it would be sent in for a quotation. This morning I was told it would cost me R500 to repair!!! The pair cost me R299. And regarding the stone that fell out: it is due to poor workmanship, because I only wear them maybe once a week to work.

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Replies (1)
American Swiss
American Swiss's reply21 Nov 2017, 11:38
Official

Good morning Elmaré

Thank you for bringing this matter to our attention.

Please be advised that your complaint will be forwarded to the field management team.

You will be contacted soonest.

Kind Regards

Jewellery Customer Care