Damaged Ring

Good day

I Got engaged in December. When i got ring it was damaged and fiance did not buy it way I got it. We took ring back to store, bayside mall. They took back the ring to go get fixed. more than 2 weeks later i got ring looking same way it looked when it got sent in the 1st time. I am very upset with the service we got from this branch as I just dont understand how a ring can just be given in such a state and they just dont care, they dont inspect, they just expect us to accept ring with a dent in. Now i have send numerous mails to them and still 2 weeks later I am awaiting a response as I do not have the time to go to the store and i am really not up to there excuses. A great moment got spoiled now as i have to sit with a damaged ring and just dont get the service expected to get it fixed.

If they cant fix it i expect them to phone and say listen it cant be fixed then i would like them to replace as they damaged it. i either want a new one or my money back.

i will really not recommend Bayside mall American swiss to anyone as they dont give great service and staff always look grumpy and not really willing to help.