DAMAGED AND BROKEN RING,REFUSAL TO REFUND

We bought a 3 piece sterling silver ring from American Swiss Sandton in October 2015, because the ring was to small it had to be re sized. After a week i went to collect the ring, when i got home i thoroughly checked the ring only to find that the two bands were bent, i called the store and they said i must take the ring to American Swiss so it can be fixed, i then decided to take it to festival mall as it is closer,but they couldn't help me as i did not buy the ring there and they use a different jeweler. so my ring was never fixed.<br> 2 and a half month after wearing the ring, i realized that it was broken at the part where they opened it for re sizing, i then took it back to Sandton store for a refund, but the manager who was processing the refund told me that she cant refund me as i do not have my husband's cheque card that was used for the purchase, i will have to come back or go to another store, i went to East gate branch the following day, they could not find that transaction and i had to wait for almost an hour for them to assist me, and they managed to refund the money to another card.<br> i am very dissappointed with the customer service and quality from American Swiss