dK
dalene K

1 reviews | Active since Apr 2015

24 Apr 2015, 12:59

cz missing

I purchased a ring on the 27th of feb this year,2 weeks later a stone fell out so i returned it on the 16th of this month. They told me that i can collect on Tuesday so I collected the ring on Wednesday.<br> <br> When i got ther Siya told me that he has been trying to phone me but no answer (dont understand that coz i didnt have any missed calls on my phone). <br> <br> Anycase he then said my stone is replaced and i have to pay R330!!!!<br> <br> What the hell according to the CPA within 6 months they have to repair,replace or refund. I dont want my money back but there is no way in hell that i will pay for that stone.<br> <br> I am demanding a refund or I will take this further.<br> <br> Dalene

0
Replies (1)
American Swiss
American Swiss's reply28 Apr 2015, 09:37
Official
Hello east london,

Good morning Dalene
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the management team to handle.
You will be contacted shortly.
kind regards
Customer Care Jewellery

Best regards,