Customer service sinks at American swiss

Extremely bad customer service from head office when trying to open an account. Have been waiting for 3 days. Went back to the store today only to be told by the manager that they can't do anything to help some clients have been waiting for more than 2 weeks only to be told that theyou need more information on enquiry. Manager also informed me that they can't speak to someone in new account they have to enquire through customer care which takes forever