Customer Complaint not reviewed to satisfactory

I, BM Maselane bought a watch at ASJ Clearwaters, a month later I experienced a problem with my watch and taken for repairs at ASJ Quagga mall. Early this year, it went for repairs again and came back not fixed with a report back attached to my guarantee stating that the watch must be sent back to customer complains as it could not be repaired. According to the report I was suppose to receive a new watch but I was not assisted accordingly. I was sent back to where I bought my watch. I am not happy with their service and very disappointed. I stay in Pretoria & I had to drive to Clearwaters to get a new watch.