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heunisc H

1 reviews | Active since Sept 2016

28 Apr 2021, 12:59

Contraceptive Business Skills

I truly feel for the employees who work in this culture and incredible Gestapo like culture.

I have been a client of theirs for over 30 years, and had a late payment in March which I informed them I will not be paying as the statement is incorrect as they bill you for sms's sent to your phone in an amount of R2.80 as well as an email they send to you for an amount of R 20.00.

Now to be honest I have had this issue with this entity a few years back and told them that this is my account and I will decide what is billed on this account and that I refuse to pay for surcharges they make up as they go along, as we don't have a contract reflecting why these charges are raised. We got to a point where I eventually after several months had all the unnecessary charged credited and reversed on my account.

So here we go again. The account was not even in a 15 day arrear period (as I very nicely informed them that I will not pay these charges) when I started receiving idol threats from this so called entity.

Shame, I know and understand that you are also battling financially post-Covid, but I will not be paying nor contributing for your deficits and arrogance. We have gone down this road before.

Now every single week I receive either daily threats that they will go legal (shame) as they cannot afford to stay in business or whatever their sorry excuse is.

I received an email from them with no auto signature, or any proof that this was from "American Silly" so again I requested a formal revised statement. Apparently the mentality level cannot read nor comprehend this email of mine, so to date I still receive idol threats that an account which is not even in 60 days will be handed over to their legal department if I do not pay within 24 hours. By the way this is a mere R 1 380.00 which we are on about.

So a warning to any existing account holder or anyone who is looking at opening an account with "American Silly" - PLEASE DONT, as you will not be able to interact with any of these *********** people in Head Office.

If you continue threatening me the way you do, I to have rights and will exercise them as your statement is incorrect and this leads over to harassment whereby you threaten an existent client who has been loyal and faithful to you in the past 30 years. Oh I forgot this does not count #loyalty as you are almost bankrupt and need money to survive.

SO IN CONCLUSION, I WILL NOT PAY R20.00 FOR AN EMAIL YOU SENT, OR R2.80 FOR SMS SENT WITHOUT MY CONSENT. YOU DO THIS AT YOUR OWN FREE WILL AND I HAVE CONFIRMATION IN WRITING WHEREIN YOU AGREED TO ONLY BILL ME FOR WHAT I PURCHASED AND NOT ADD YOUR ****PY AMOUNTS TO MY ACCOUNT!!!!!

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Replies (2)
American Swiss
American Swiss's reply28 Apr 2021, 13:11
Official
Good afternoon Chris 

We hereby confirm that your complaint is noted and will be forwarded to the relevant department to address.

You will be contacted soonest.

kind regards
Jewellery Customer Care Team 

American Swiss
American Swiss's reply28 Apr 2021, 13:14
Official
Hello Chris

your reference for this complaint : CS-313476 (Logged)

Kind regards
Jewellery Customer Care Team