Complaint

I bought a phone for my Grandma on the 6th December 2024 at American swiss welkom (Goldfields mall) this phone just stopped charging. I took it back to the store on the 7th of January 2025. The store Manager refused to assist me, instead of assisting me she told me I changed the phone battery. What an insult ! Is it because am black? I don't think if it was a white customer who had the same problem as mine was gonna get that customer service. American swiss manager is ******.

What happened to the guarantee of the phone? Black customers should be careful of that store.