Complaint against the Retail Store

I bought a pair of earings on 30 March 2017 at Brooklyn mall, Pretoria. Item number JC ********** 004399. Hardly six months one earring was damaged. I returned the pair to the shop and they wanted to say it is out of warranty, but after some struggle undertook to repair them. They said it will take 2 weeks, and I will be informed when the earrings are back.

2 weeks passed with no word from the store. When I attended to the store to enquire about the earrings I was told they are back but the workshop says they aren’t repairable and since they are out of warranty the store can’t do anything for me. I was perturbed.

This is the store that prides itself with quality and good customer care but they are not prepared to even replace the earrings. The sales lady even confessed that they had problems with these earrings as they commonly broke like the pair I had and were returned by customers.

I would just like to warn the public out there about shopping at this store. There is no after sales service as the store hangs on the terms and conditions despite selling poor quality items at an expensive price.

Be warned cause I am never shopping there again. Shop there at your own risk.