MH
Marshall H
1 reviews | Active since Jul 2019
07 Mar 2021, 10:11
Complaining of poor quality accessories we buy from American Swiss
Last year June I bought rings and watches at American Swiss. On September last year my ring was shapeless and the two gold steels on the ring we're about to worn-out from the ring. I returned the ring and they charged me R879.75 and i feel I was unfairly charged because the ring was still under their 6 months warranty. I took the ring on November last year. Currently the ring is having the same problem and on friday (05/03/2021) I returned the ring to Burgersfort American Swiss and they said they wanna charge me again for the repairs. Within a period of a year I'm paying extra expenses..... Please assist!
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Replies (1)American Swiss's replyOfficial
08 Mar 2021, 17:12Good afternoon Marshall
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
American Swiss's reply08 Mar 2021, 17:12
Official
Good afternoon Marshall
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
