MH
Marshall H

1 reviews | Active since Jul 2019

07 Mar 2021, 10:11

Complaining of poor quality accessories we buy from American Swiss

Last year June I bought rings and watches at American Swiss. On September last year my ring was shapeless and the two gold steels on the ring we're about to worn-out from the ring. I returned the ring and they charged me R879.75 and i feel I was unfairly charged because the ring was still under their 6 months warranty. I took the ring on November last year. Currently the ring is having the same problem and on friday (05/03/2021) I returned the ring to Burgersfort American Swiss and they said they wanna charge me again for the repairs. Within a period of a year I'm paying extra expenses..... Please assist!

0
Replies (1)
American Swiss
American Swiss's reply08 Mar 2021, 17:12
Official
Good afternoon Marshall

Your complaint is noted and will be forwarded to the field management team to address.

You will be contacted soonest.

kind regards

Jewellery Customer Care Team