DB
Desne B
1 reviews | Active since Mar 2009
01 Mar 2021, 08:05
CLEANING JEWLERY R1900 - ****************
My husband bought my engagement ring and wedding band from them, an I unfortunately chose white gold which needs to be cleaned once a year or ironized is the term the lady used to get my rings looking decent again. For three rings American swiss want to charge us R1900!!! That is absolutely ridiculous and I will never let my husband by me anything from this store again! ****************!!!!
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Replies (3)0
Replies (3)
American Swiss's replyOfficial
01 Mar 2021, 16:49Good afternoon Desne
Your complaint is noted and will be forwarded to the field management team to address.
Your reference :RM-300435 (Logged
kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team to address.
Your reference :RM-300435 (Logged
kind regards
Jewellery Customer Care
American Swiss's reply01 Mar 2021, 16:49
Official
Good afternoon Desne
Your complaint is noted and will be forwarded to the field management team to address.
Your reference :RM-300435 (Logged
kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the field management team to address.
Your reference :RM-300435 (Logged
kind regards
Jewellery Customer Care
DB
Desne B's updateReviewer Update
03 Mar 2021, 14:26MORAL OF STORY! DO YOUR HOMEWORK BEFORE PURCHASING ANY JEWLERY! AND AMERICAN SWISS, NEEDS TO SEND THE ASSISTANTS FOR TRAINING TO DEAL WITH CLIENTS BETTER! LADY TELLING ME IF I AM AWARE GOLD PRICE HAS INCREASED? SERIOUSLY DO THEY EVEN WANT BUSINESS, WHAT HAPPENED TO KEEPING EXISTING CLIENTS HAPPY! PATHETIC, NOT IMPRESSED.
DB
Desne B's update03 Mar 2021, 14:26
Reviewer Update
MORAL OF STORY! DO YOUR HOMEWORK BEFORE PURCHASING ANY JEWLERY! AND AMERICAN SWISS, NEEDS TO SEND THE ASSISTANTS FOR TRAINING TO DEAL WITH CLIENTS BETTER! LADY TELLING ME IF I AM AWARE GOLD PRICE HAS INCREASED? SERIOUSLY DO THEY EVEN WANT BUSINESS, WHAT HAPPENED TO KEEPING EXISTING CLIENTS HAPPY! PATHETIC, NOT IMPRESSED.
DB
Desne B's updateReviewer Update
03 Mar 2021, 14:34WHY IS IT ALSO TAKING SO LONG TO HAVE MY RINGS SENT BACK TO THE STORE. ALSO WANT THEM TO CHECK IF MY RINGS STILL HAS ITS ORIGINAL DIAMONDS IN AS READING OTHER REVIEWS HAS GIVEN ME NO CONFIDENCE IN AMERICAN SWISS AT ALL.
DB
Desne B's update03 Mar 2021, 14:34
Reviewer Update
WHY IS IT ALSO TAKING SO LONG TO HAVE MY RINGS SENT BACK TO THE STORE. ALSO WANT THEM TO CHECK IF MY RINGS STILL HAS ITS ORIGINAL DIAMONDS IN AS READING OTHER REVIEWS HAS GIVEN ME NO CONFIDENCE IN AMERICAN SWISS AT ALL.