Carnival mall branch

If i could give a minus star rating

I bought my fiance an engagement, unfortunately the ring wasnt her style and we wanted to exchange for another, yes the ring was made bigger, nothing was told to me they wont accept the ring if it was resized, the staff didnt seem willingly enough to help, the glass counter were so scratched that looking at other rings made it difficult, later after looking and found nothing asked for refund, the manager was called (which she wasnt on duty and it seemed the staff was not trained to handle this). Also taking into consideration we drove 100km to the store, the bash policy states that it can retuned within 30 days, the ring wasnt worn and is in perfect condition. It was then informed we need to come back the next day, this additionally costing me in total 400km. I feel the customer satisfaction is poor and staff lack training. They push for sales but when there are problems they dont know how to handle the situation. Sad to say we left the branch with the ring