kM
kgomotsok M

1 reviews | Active since Oct 2017

21 Nov 2017, 17:16

Careless

I went to American Swiss in Mall of the South to collect my wedding band which was taken in for repair and resizing.

My husband decided to leave his ring as well for resizing. This was done on 31 October 2017. He was then given a quote 7days later which he approved. We have been calling the store to find out when we can collect the ring, no one knows. Infact they keep calling my husband and asking him if he was given the quote.

I wonder if they know where that ring went.

We believe in second chances and this was it.

Trace my husbands ring and forget about getting our business again.

Brian please contact me like you did the last time I had a problem.

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Replies (1)
American Swiss
American Swiss's reply22 Nov 2017, 12:14
Official

Good afternoon Kgomotsok

Thank you for bringing this matter to our attention.

Please be advised that your complaint has been forwarded to the field management team.

You will be contacted soones.

Kind regards

Jewellery Customer Care