cancelling a layby headache

<p>So I went to American swiss Eastgate to cancel my layby but unfortunately lost the original slip. They said they couldn't help me so I emailed the headoffice who was helpful and said I need to go into the store take my statement,ID copy and the card and they will contact the manager so I did that all is well and they said they will give me a call.</p> <p>Two weeks later still nothing I go back to the store oh they still looking for the documents and I will get a call on tuesday gave my contact details again.</p> <p>So today I waited and still no phone call.</p> <p>This is really bad service and I will never think of going to American swiss nevertheless recommend them to anyone. All I want to do is cancel the layby and get my money back. STERNS IS A BETTER COMPANY TO DEAL WITH!</p>