HT
Hlengiwe T

1 reviews | Active since Mar 2025

07 Mar 2025, 16:08

Broken earing

Good afternoon

I bought a pair of earrings in June 11 2024 @ American Swiss Newcastle Mall for R1825 on the 25 of February 2025 one earing broke when I took it back to the shop they told me that they will send it for repair and I will pay for it, its not even a year and I am not wearing the earing every day how can I pay for something that just broke within few times of wearing it and today they called me letting me know that the couldn't fix the earing and I really dont understand how come they can't fix it and what am I supposed to do now

0
Replies (1)
American Swiss
American Swiss's reply10 Mar 2025, 10:34
Official
Good Day Hlengiwe 

Your complaint is noted. 

The matter has been logged and referred to our field management team. 

Your reference number is CS-***

You will be contacted directly
 
Regards 
American Swiss