mM
mbali M

1 reviews | Active since Feb 2016

16 Feb 2016, 17:10

BRAND NEW CELLPHONE DEAD IN LESS THAN A MONTH

On the 05/11/2015 i bought cash a brand new phone from american swiss in randburg square and it died in less than a month and no one is willing to take rensponsibility . i used the fone for only just a month an a half and all of a sudden i was getting a no service error on the phone . took it back to american swiiss but the staff there is just so unhelpfull and they just dont care . they took it and said they were going to book it in at samsung for free and the phone has a 2 year warranty but to my suprised on the 12/02/2016 i received an sms from mtn with a quaotation of R2235.40+ R330.00 Service fee of wich im not prepared to pay its either they fix my phone or they give me my money back because this is a total ripp off , im a very unhappy and dissatisfied customer and i dont see myself recommending anerican swiss randburg square to any one and i want this matter resolved as soon as possible because i cant stay another month without a phone .

0
Replies (1)
American Swiss
American Swiss's reply18 Feb 2016, 07:35
Official
Hello mbalisto82,

Good morning Mbali
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the field management team.
You will be contacted soonest.
Kind regards
Jewellery Customer Care