BRANCH REJECTED SELLING CHAIN

IN DEC 2014 WE BOUGHT A GOLD CHAIN AS A PRESENT, WE EXCLUSIVELY REQUESTED FOR A CERTAIN DESIGN AND THE LADY ASSISTING WAS OF GREAT ASSISTANT, IN MARCH 2015 WE NOTICED THE CHAINS GOLD COLOUR TURNS BLACK, WE RETURN IT TO THE BRANCH AND WERE TOLD WE NEVER BOUGHT THE CHAIN THERE, WE HOWEVER SUSPECT FOUL PLAY THE DAY THE CHAIN WAS WRAPPED, THE MATTER WAS REFERRED TO A REGIONAL MANAGER WHO SAID THEY CANT DO ANYTHING REGARDS THE MATTER..WHAT UPSET US MOST IS THAT WE WERE TOLD IN OUR FACES THAT THE SAME CHAIN WAS NEVER BOUGHT THERE AND THERE IS NOTHING THEY CAN DO ABOUT IT.WE HEREBY REQUEST FOR FURTHER INVESTIGATION ON THIS MATTER. I CAN BE CONTACTED ON THE FOLLOWING NUMBER *** TREVOR PIENAAR ACCOUNT HOLDER GS WILSON.