AW
Alden W
1 reviews | Active since Dec 2020
06 Feb 2024, 20:21
Bought my wife a Tempo watch, it went for repair for the 1st time on 11 August 2022
Bought my wife a Tempo watch, it went for repair for the 1st time on 11 August 2022. Watch came back. Went for the 2nd repair for the same thing on 19 July 2023 and this time the person that helped me lost my warranty card. 3rd repair for the same thing on 16 January 2024 and I still dont have the warranty card as American Swiss King Williams Town lost it. Now I am ask to check for a date of purchase which I don't get. 3 Repairs for the SAME thing is not right. This is nonsense. Reference numbers for repairs: RE*** 11 August 2022 RE*** 19 July 2023 RE*** 16 January 2024 All reported to King Williams Town American Swiss. Alden Williams ***
Helpful (0)
Replies (4)0
Replies (4)
American Swiss's replyOfficial
08 Feb 2024, 11:28Good Day Alden
Your complaint is noted.
The matter has been logged and referred to our field management team.
Your reference number is CS-***.
They will contact you directly.
Regards
American Swiss
Your complaint is noted.
The matter has been logged and referred to our field management team.
Your reference number is CS-***.
They will contact you directly.
Regards
American Swiss
American Swiss's reply08 Feb 2024, 11:28
Official
Good Day Alden
Your complaint is noted.
The matter has been logged and referred to our field management team.
Your reference number is CS-***.
They will contact you directly.
Regards
American Swiss
Your complaint is noted.
The matter has been logged and referred to our field management team.
Your reference number is CS-***.
They will contact you directly.
Regards
American Swiss
AW
Alden W's updateReviewer Update
09 Feb 2024, 17:17Have received a msg saying the this has been resolved. What is the resolution or feedback?
See the msg below:
Your request has been resolved on 09-Feb-2024 with reference number CS-***
??????????
See the msg below:
Your request has been resolved on 09-Feb-2024 with reference number CS-***
??????????
AW
Alden W's update09 Feb 2024, 17:17
Reviewer Update
Have received a msg saying the this has been resolved. What is the resolution or feedback?
See the msg below:
Your request has been resolved on 09-Feb-2024 with reference number CS-***
??????????
See the msg below:
Your request has been resolved on 09-Feb-2024 with reference number CS-***
??????????
American Swiss's replyOfficial
12 Feb 2024, 09:44Good morning Alden
Your response is noted.
Kindly provide a suitable contact number in order for the field management team to contact you directly.
Awaiting your response.
Regards
American Swiss
Your response is noted.
Kindly provide a suitable contact number in order for the field management team to contact you directly.
Awaiting your response.
Regards
American Swiss
American Swiss's reply12 Feb 2024, 09:44
Official
Good morning Alden
Your response is noted.
Kindly provide a suitable contact number in order for the field management team to contact you directly.
Awaiting your response.
Regards
American Swiss
Your response is noted.
Kindly provide a suitable contact number in order for the field management team to contact you directly.
Awaiting your response.
Regards
American Swiss
American Swiss's replyOfficial
12 Feb 2024, 11:57Your response is noted.
The contact numbers have been sent to our field manager.
You will be contacted directly.
Regards
American Swiss
The contact numbers have been sent to our field manager.
You will be contacted directly.
Regards
American Swiss
American Swiss's reply12 Feb 2024, 11:57
Official
Your response is noted.
The contact numbers have been sent to our field manager.
You will be contacted directly.
Regards
American Swiss
The contact numbers have been sent to our field manager.
You will be contacted directly.
Regards
American Swiss