BLUE ROUTE - UNHELPFUL!

I recently bought a chain online (Bash), upon receiving it I found it too small. I then enquired if I could extend the chain, at my own expense ofcourse, and was simply told no. Silver plated items cannot be worked on again I asked about refund policy and the lady wanted to give me a gift card, although I paid cash, because they had no money in the till. Mind you, this was late afternoon.

I must commend Astrud though - she handled my initial online order excellently! Disappointed at the after-sales, after you have received my hard earned money - irrespective of the amount.

I wanted a second opinion and went to Golden Acre store. What a difference! Khusi went the extra mile to help to and mentioned that it can be done! Please train Blue Route staff to be more helpful