Bad/Rude Service at American Swiss Mokopane Mall

On Sunday 01 November 2020, my son and I went to the American Swiss in Mokopane Mall, as we entered the the shop a lady walked away from the door to speak to a gentleman who was busy helping another customer. She then vanished to the back. My son and I sanitized ourselves and started browsing.

After about 4 minutes we just stood still waiting to be help. The same lady, who I assume is Dineo, according to the till slip, then appeared from the back and again engaged the gentleman at the till.

After another good minute, this lady (Dineo) shouts from the front it she can help us (we were standing viewing the men rings, 1st display at front door.

We then indicate that we want a ring. She comes over and insists on sanitizing us, we explain that we already did and been in the store for a good 5 minutes already. She rudely says that she did not see us sanitizing. I was adressing the lady in English, but she continued to adress us in Sepedi. If my son was not good with Setswana it would have been a terrible mis-communication.

We immediately address her attitude. And go on to say that this is the first time we treated like this in an American Swiss store. Where we are: NOT GREETED, SHOUTED AT FROM THE TILLS and be TREATED SO RUDELY.

The lady (Dineo) replies that that’s how they work in American Swiss!

The rudeness is unbecoming. I ask for a follow up on this.