Bad staff attitude, no service

My husband bought me ring at the Alberton city branch. The slip got lost, but he purchased with his card, we have proof of the sale, American swiss Alberton city gave me a bad attitude, the lady told me that she is permanent staff and that there is no way she can exchange my ring even though she can see that the transaction went through.

This was bought in Feb 2022, way after the looting and they have proof on their system, but they want me to resize which will cost me, instead of just exchanging the ring for the correct size one.

I pray he stops buying my gifts from this place, if the items are not fading, its the terrible service.