Bad Staff attitude and inconvenience from warehou

I am very upset and disappointed that a company like this has lost all customer service and lack of training that is shown in their staff members! The Groove staff members are extremely rude along with a huge attitude and have no knowledge of customer service and make a point of making sure their customers feel unwelcome and intruding their tea party as all the staff stand and chat when you enter the store! I purchased a ring and earrings as the ring was too big it was sent to the warehouse to be made smaller, I get a very noisy, rude call when ring returned from warehouse, as to my surprise the ring was made bigger instead of smaller now an inconvenience for me to go there as I don't live close to this mall! The second return to the store the ring size was still not right and the lady still had the nerve to ask me to pay for the resize I refuse and take my ring to woodlands, the exact same situation I ask them to make it smaller then get a call its back from the warehouse oh wait its been made bigger AGAIN! I can't understand how they call u but don't read the parcels when they return!Yet they expect me to pay for the resizing! Neither one store apologized for the inconvenience!