Bad service - not willing to assist

Hi There<br> <br> About 2 weeks ago I approached the American Swiss store at ClearWater Mall. I was assisted by a lady by the name of Ayanda. I was looking for the Tanzanite Swirl ring that my wife really likes. It was number 52 I think on the catalog with code ***8. The ring is selling for R1349. Ayanda advised me that they did not have stock and said that she does not know when they are getting stock.<br> <br> I then advised her to please check with the other stores. She was hesitant at first for some reason I can understand. Then eventually she picked up the phoned to call the Rosebank American Swiss store. The phone just rang with no answer. She then advised that no one is answering. I then advised her to please check with other stores. Ayanda then told me that I must go directly to the Rosebank store and take a chance. That was her exact words. So i must take a chance to drive all the way to Rosebank to check if they had the ring which is totally unacceptable. What kind of service is this that we provide to our customers. Ayanda needs to realize that it's us customers that pay her salary at the end of the day. Please can someone tell me where I can get this ring from urgently. Thanks