Bad service at American swiss

I bought a Watch from American Swiss in December. January I took it in for repairs, 22nd to be exact. It's been gone ever since.

I've been to the store a few times to follow up on the repair, and the staff tell me it's been invoiced back to the store already.. That was 3 weeks ago. Is it possible that it takes that long before it's delivered to the store. It's been exactly 10 weeks since I handed it in for the repair.

I been to the store yesterday again, 31/03, same story, 🤷♀️🤷♀️ do they not treat customers repairs as an urgency?? I asked the manager to follow up and tell them to send it via dawning as I need the watch before Saturday. She didn't respond to me.

I gave them another option.... To refund me my money back. And they don't respond either. What does one do in a situation like this? Bacause I'm ****ed off and very disappointed.