Bad Service and rude staff

I took my watch in November 2014 to be fixed as the pointers didn't work(were loose just after a month of purchase)<br> the consultant told me that I should get my watch back after 6 weeks which I agreed.<br> I went back to the store to collect a watch after 6 weeks but instead I got excuses,the consultant told me that it is not back yet from the manufacturer <br> and it was during December holidays and that the company is already closed for the holidays.They promised to call me after 2 weeks to let me <br> know how far they were and they never did,Then over the weekend I've decided to go to the store and get a refund /replace the watch.<br> I was helped by Nhlanhla who was very unfriendly,rude and really lacked the customer service and then she tells me they've been trying to call me and my<br> phone was on voice mail,then why they didn't bother to call my fiance as i provided them with his number when i was taking the watch for repairs??<br> I mean after i went to the store 3 times just to get the watch back?<br> This service is so shocking and i will never in my life buy anything from American Swiss.