Bad service and poor quality TEMPO

Good day Just went into American Swiss in Zevenwacht Mall to take back a mens Tempo watch that I bought on 28/0524 for the second time in 5months . Firstly the the first time I took it it had loose elements inside, it was marked as in excellent condition still. So apparently they got number wrong while I gave it twice and they couldn't contact me to come collect the watch. So then I collected the watch on my own cause it was taking to long , the watch was ready . But then just 2days later we realize the watch lost time , I put it back in the box only to return it today , cause unfortunately I don't have the time to up and down with this useless watch. Right so today I went to take it back the lady that was assting me just had terrible customer service . When I arrived at the store there was a customer leaning over her counter as she was helping a client infront of me . When I arrived at the counter she and this customer couldn't stop talking about the ring 🤔lol still this lady was hanging over her counter face almost in the till. And I stood and look how she is handling me whilst being in a deep conversation with another. Now when that lady finally leaves she give us attention as if we stupid. Ticking off that the watch is in poor condition. Why didn't they inspect the watch the first time it came back from repairs. 😡😡😡 The watch is a problem, I bought it for the repair shop to study on the watch . Bad bad service