BAD SERVICE AND POOR QAULITY OF GOODS

i bought a fossil watch the week of the 13th of January 2015 for my partner for our anniversary. on the 20th i checked the watch to make sure everything is fine for me to give on the 24th of January. it did not work. i took it back and the manager said that it is the battery and this was replaced. giving it on the 24th it did not work and never the less the surprise was spoiled and the mood dimmed. i took it back to the shop on the 26th of January and the manager said that they will order a new one and apologizes. I STILL DON'T HAVE A NEW WATCH. when phoning they give me the one excuse after another, then the girl working with is not there and they will phone me back. no one has phoned me back ever since. it is now n MONTH since i purchased the watch.<br> BAD BAD BAD. please do not go and buy anything at the shop. the service SUCKS.