Bad Service and long repair time

Bought a Ann Klein watch in October 2020 for our 21 year annivarsary. December the small diamond came loose in the watch. We took it in and were advised that it will take over 8weeks to repair due to the December shutdown and in January 6 weeks. We did not take it in due to the inconvenience of not having a watch for such a long period. In July the glass fell out the watch and were forced to take it in on the 24 July. Ive been phoning east rand mall this whole week on 3 x numbers that are on the internet but with no luck answering. i am really disappointed with their overall service and repair time and will in future not buy from them again.