Bad service and Billing

<p>On the 12 of feb we went to purchase a watch at american swiss mall of Africa,was meant to be a cash transaction,and as the teller was assisting me,she asked if i had their card for points,luckly i had a foschini card which they work together,she checked an said i had points for R299 and what i was purchasing was 1399 so i was excited to find out ill be saving 299, a week later when i went to pay my foschini account to my suprise my account now was owing a lot of money,i asked for statement to see my transactions,only to realise the lady at american swiss has debited my foschini account and my bank account but still my account is still on high balance...that was not a problem as i understand people does make mistakes ,i went back to american swiss to report the matter,i found the lady by the name of Thuli(WHAT an attitude she gave me)she was not even willing to understand whats really the matter,she told me she does not understand so i had to bring back all the goods i bought and the reciept for her to assist,and im based at polokwane only comes to jhb on weekends,i asked why do u need the reciept for as the transactions reflect on the statement,she told me for her to see who was assisting and that how much was my outstanding on the fochini acvount before the purchase,i asked her will it show she said yes.i tried more than four times to explain to her same thing but still she was not even intereted to assist ,then fortunate enough a lady by the name of Sonto was closeby to listen to our conversation she asked if we remembered the date of transaction and i told her,she said pls wait let me go check the reciept at the back,indeed she went and get the reciept that showed every details still Thuli did not understand she insisted we bring back the goods which was a watch and earings (for hygen purposes i dont think its proper to bring back such items to the shop)as Thuli's fellow colleagues could see that she was failing to understand Makwena came in and she understood by only showing interest of listening to us and resolving this matter..thuli even suggest we wait until month end for everything to be at the statement whereas details we there already..the main thing she could not get us was the outstanding balance before the purchase....so that she can calculate and understand the matter,i asked her if she was the one incharge and she said her boss has left already...i mean transactions are both showing on their records,a simple cash transaction what ia it doing on the account statement as was told that my card was to be used for points only and whats difficult to understand if you understand your systems more than the customer..?Im sure if sonto and makwena had authoroties they could have assisted with no difficulties like Thuli is giving us.</p>