Bad Service

Eish i have never recieved a bad service like this at American swiss, i went to buy ear rings for my daughter ans it is a silver stainless still and now my daughter's one ear is damaged because of that ear rings and i went and told them about this and they said that they can not change the ear ring for my child they said i should that her to the doctor so that she can be checked if she doesn't have allergy on silver metal and one of the Regional Manager (Evelyn Louw) was there at the store and tried to explain to me as to how would the damage might have occared and she told the manager (Rechelle) that i should buy new ear ring and see what will happen and on the 11-03-2015 i had an appointment with the Manager(Rechelle) of Welkom American Swiss and i went to the store looking for her and it was said that she is off she can only be there tomorrow, how can she say i should come knowing that she won't be there?, i feel that American Swiss is taking they customer for granted, all i requested was for them to change the ear rings for my child nothing else and the other thing that pieces me of they said it was my choice and not they choice,how can one speak to a customer like that?