Bad Service

I purchased rings on lay-bye in Aug. Ceclia assisted me. When she sold me the rings, she did not inform me that rings cannot be downsized more than 2 sizes, neither did she bother to check the ring or my finger size. She said i could bring my ring in for sizing in Oct i would have no issues. I went to the store on 24 Sept, to size my ring, the sales ladies then check my size & tell me that they cannot size my ring since it needs to be downsized by 3 sizes, & i had to custom order a ring which takes 7 weeks... this is not something a bride needs to hear a month before her wedding, when she decided on the ring months in advance! Clearly all Cecila wanted was the sale! Eventually the sales lady spoke to the jeweler who said he could size the ring since it had claws holding the diamonds. I also did not receive a ring box or my diamond certificate in Aug or in Sept, as the store had no ring boxes! Upon fetching my ring on 10 Oct i finally received a ring box, but still no certificate as \the box with my original receipt was too high and they could not reach it"so i have to now make another trip to the store get that! Your staff need to be trained properly! This is pathetic service!!!"""