Bad service

So I bought my girlfriend a necklace for her birthday and after 2 days the platted metal starting coming of.

I went to exchange the necklace and the sales consultend wasnt very helpful and refused to refund or exchange the product. I went to read the company policy and they say that they do exchange or refund you if you are not happy with the product and the sales consultend refused to do so.

I bought the necklace from the same sales consultant that I went to, to exchange the necklace and he didnt recognise me. As soon I said I bought it from him he all of a sudden remembered me and proceed to tell me that he warned me about that platted metals do come of, which he did not do on the day I bought the necklace so he just continued lying to me.

I wish I could give American Swiss a very negative rating because 1 is way to high as the staff is not very helpful or friendly from previous experiences!!!

Absolutly Disgusting!!!!