1 reviews | Active since Jul 2011
Bad service
Kindly note I am not happy with the service I receive from you – specific Foschini in Sunnypark Pretoria.
I purchased a Michel Herbelin in 21 July 2017, My account with Foschini is now on a zero balance outstanding.
The above mentioned watch stopped working early September 2018 and I took it in to American Swiss Sunnypark for repairs on the 14th September 2018 and to date I am battling to get my watch back. I was initially told that the battery need to be replaced and it will cost be +R500-00 of which I authorised for the replacement. It is funny that its taking them so long to replace the battery only. I have since went to the shop a few times and I get one story after the other.
It is sad that I have to go through such pain for the watch a paid so much for, I am now almost 6 months without my watch and really getting ****ed off. My feeling right now is for you to keep the watch and pay me back my money.
Your urgent resolution to this complain will be highly appreciated.
Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team.
We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.
Kind regards
Jewellery Customer Care
Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team.
We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.
Kind regards
Jewellery Customer Care