Bad service

Watch was purchased cash at the Vincent Park East London branch and still under guarantee but had all the things on the front moved around and watch was taken back to the store beginning of April. I have been back and forth to the store and I keep getting told that I will receive an sms. I have called 3 times today and spoken to Sive at the store who cannot assist me and told me to call the workshop on ********** 544 and speak to Nicole when I called this number they said there is no Nicole there and that is the wrong number. I need someone to tell me where my watch is and why it is taking longer than the 6 weeks we were told it would take to get it fixed.