Bad Service

I bought a watch in Dec with insurance. It broke in March and I took it back, it was sent away for repairs. A month, I got a call to say the watch is fixed and that I can collect it. On collection, I found that the watch was still broken. The manageress told me to bring the original receipt so they can do an exchange. When I went back the next week, the manageress was at Canal Walk branch and no-one could assist me in store, even the customer before me with a gift card could not purchase anything. I insisted that I get assistance because it was unacceptable. The lady instore at the time called the manager, who then said we could choose a watch and that we can come back for the insurance and new invoice. When I went back the next week the manager was in Canal Walk again, I made arrangements with her and went back on the day that she said she would be there but she was in Canal W again. The manageress then offered to collect my card from home and do the transaction and she would return my card and receipt and insurance paper. Its been 2 weeks and I still do not have my card and I heard nothing from them. I complained twice by calling head office and nothing came of it. NOT IMPRESSED.