bad service

<p>I took my Fossil watch for repairs the American Swiss Fourways few weeks ago and i was called last week that my watch is ready for collection and gave me a price mind you it was not the first time they fixed the very same fault. The sales lady advised i leave my warranty book for it to be taken to their repairs but they lost my warranty book hence they asking me to pay for it. The store manager was rude and told me to provide my slip of pruchase or bank statement and i dont remember if i purchased using my bank card or cash when i bought it. the only thing i was told to keep safe was that lil warranty book now they lost it!It doesnt end there today when i went to store m told the watch cant be fixed story is changing from what they told me on the phone.</p> <p>I want them to stick to what the promise to their customers!</p> <p>Sales lady was unprofessional and rude same as the manager. I asked them to pull a footage of the date i left my watch ther as she is now claiming i ddnt giveit to her and that they can do as well.....</p> <p> </p>