SV
Sam V

1 reviews | Active since Jan 2017

03 Jan 2017, 14:58

BAD SERVICE

<p>MY HUSBAND BOUGHT ME AND ENGAGEMENT RING AND WEDDING BAND DEC 2014, IT WAS ENLARGED IN DEC 29.12.2014 THREE SIZES UP. I HAD RECIEVED LATE JAN AS OF HOLIDAY TRADING HOURS. THREE MONTHS LATE THE TWO JOINED PARTS TO ENLARGE BROKE OFF, LIKE A FLEA MARKET RING.</p> <p>I WAS AT THE TIME IN CENTURION SO I TOOK MY RING IN TO GET FIXED AND BOUGHT TWO NEW WEDDING BANDS, THEY ENLARGED THE WEDDING BANDS AND FIXED RING.</p> <p>I DROVE ALL THE WAY THAT SIDE TO COLLECT AND 5 MONTHS LATER IT BROKE AGAIN, ONCE I TOOK BACK TO BOKSBURG THEY SAID I AM NOT COVERED UNDER WARRANTY AS THEY USE A DIFFERENT JEWELLER FOR ALTERATIONS.</p> <p>I THEN PAID FOR FIXING.</p> <p>SEP 2016 IT BROKE AGAIN, AGAIN I FIXED</p> <p>DEC IT BROKE AGAIN, THIS TIME I ASKED FOR AN EXTRA SHANK TO BE FITTED AND TO SOLIDATE THE RING AND BAND.</p> <p>I RECIEVED MY RING 03.01.2017 TWO WEEKS LATER ,AFTER NO ONE CALLING, I HAD TO CALL AND ASK FOR MY QUOTE.</p> <p>IT HAS RIDGES IN WHERE A SHANK WAS ADDED, IT HAS BUBBLES AND WAS SOLDATED SCHEW.</p> <p> </p> <p>I HAVE HAD TERRIBLE EXPERIENCES WITH AMERICAN SWISS FRO THE PAST TWO YEARS.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
American Swiss
American Swiss's reply03 Jan 2017, 15:35
Official

Good afternoon Sam

Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the field management team. We would like to confirm that a representative of the field management team will be in contact with you directly to ensure that the matter is addressed.

Kind regards

Jewellery Customer Care