Bad Service

American Swiss Kolonnade This is the worst shop where you can buy your jewelery from. I have purchased my wedding ring from them in October 2019. With the purchase of my wedding ring, I was told that I cannot get a certificate becasue there was no diamonds in. I then had a look at the mens wedding band. I was told it was the last one available. Just to find out that a week later the wedding band went on special. I then went American Swiss Menlyn because after a year and a half one of the blue stones fell out of the ring. I decide to go to Menlyn because of my bad experience with Kolonnade. I got there and they said that I will need to pay for the blue saphire that fell out. I was fine with it but in the conversation I found out that my wedding ring have 2 diamond in. The ladies was so generous and told me that they would arrange everyting so that I can get a certificate for insurance purposes. They ask me to come back in two weeks because their diamond tester machine is not working. Tow weeks late I went back, the machine is still not working but they went and borrow a testing machine from Galaxy. They tested and confirmed that my wedding bank indeed had two diamonds in. The floor manager promised me that she will apply from their head office that they issue me a certificate and once they receive it at the Menlyn Branch they would call me and I can come and fetch it. To date I don't have certificate.