LE
Leandri E
1 reviews | Active since Feb 2013
08 Dec 2020, 11:49
BAD QUALITY RING
Bought an engagement ring 29/07/2020 (valuation R29 995), last week 3/12/2020 I notice my ring band snapped(no adjustments or resizing was done), I phoned the store and the lady advised me that I can bring the ring January to be send for assessment as their workshop will be closed during the festive season. I'm getting married 20 February 2021, I cant wait for my ring to come back. I phoned AS head office yesterday, the guy logged a call and advised me that someone will phone me within 7 working days to give me a reference.
I demand better service ASAP.
Helpful (0)
Replies (4)0
Replies (4)
American Swiss's replyOfficial
08 Dec 2020, 12:20Good day Leandri,
We are in receipt of your complaint.
Kindly confirm which branch store you are making reference to so that we can escalate this matter to the relevant Field Manager.
Regards,
The American Swiss Team
We are in receipt of your complaint.
Kindly confirm which branch store you are making reference to so that we can escalate this matter to the relevant Field Manager.
Regards,
The American Swiss Team
Best regards,
American Swiss's reply08 Dec 2020, 12:20
Official
Good day Leandri,
We are in receipt of your complaint.
Kindly confirm which branch store you are making reference to so that we can escalate this matter to the relevant Field Manager.
Regards,
The American Swiss Team
We are in receipt of your complaint.
Kindly confirm which branch store you are making reference to so that we can escalate this matter to the relevant Field Manager.
Regards,
The American Swiss Team
Best regards,
LE
Leandri E's updateReviewer Update
08 Dec 2020, 13:18Hi, Kalahari Mall - Upington
LE
Leandri E's update08 Dec 2020, 13:18
Reviewer Update
Hi, Kalahari Mall - Upington
American Swiss's replyOfficial
08 Dec 2020, 14:17Good day Leandri,
Thank you for your prompt response.
This matter has now been logged and escalated.
Your reference RM283207.
Regards,
The American Swiss Team
Thank you for your prompt response.
This matter has now been logged and escalated.
Your reference RM283207.
Regards,
The American Swiss Team
Best regards,
American Swiss's reply08 Dec 2020, 14:17
Official
Good day Leandri,
Thank you for your prompt response.
This matter has now been logged and escalated.
Your reference RM283207.
Regards,
The American Swiss Team
Thank you for your prompt response.
This matter has now been logged and escalated.
Your reference RM283207.
Regards,
The American Swiss Team
Best regards,
LE
Leandri E's updateReviewer Update
09 Mar 2021, 09:33I've recieved a replacement ring 22 December 2020. I just notice one of my diamonds is missing!!! Really, new validation R39 995 recieved with the replacement, what POOOOOOOR quality material do you use?????? It's pathetic, what do I do now???? Your rings dont last longer than 3 months.
LE
Leandri E's update09 Mar 2021, 09:33
Reviewer Update
I've recieved a replacement ring 22 December 2020. I just notice one of my diamonds is missing!!! Really, new validation R39 995 recieved with the replacement, what POOOOOOOR quality material do you use?????? It's pathetic, what do I do now???? Your rings dont last longer than 3 months.