Bad quality merchandise

<p>My fiancé and I bought a Tanzanite &white gold ring on the 14th of November 2016 at east gate mall for R12999 on the 16th of December 2016 I took the ring in because I failed to understand how the tanzanite on the ring which I don't even wear everyday had a crack in the middle. <br />I took the ring to the American Swiss store in Tzaneen who only accepted the ring after I had called other stores to find out if I can take back the ring at any American Swiss store (I personally feel that they should've known that already) <br />The manager told me that the ring will be taken in for quality check and I should receive feedback before Christmas. After Christmas I still hadn't received any feedback and went to the store and one of the ladies there told me the only person who has information on my ring was not around and that I should come back the following day. The next day I went in only to be told that the lady they had sent my ring to to conduct the quality check was not able to do so and that the ring needs to be sent to head office on the 3rd of January. I am yet to receive any kind of feedback since then and it's been almost a month since I left my ring at the store.</p> <p>You honestly neeeed to improve the quality of your merchandise because you can't expect anyone to pay R12999 for a ring that only lasts for a month!!</p> <p>Posting this as a comment because can't see my posts on your wall</p>