1 reviews | Active since Jun 2018
Bad quality and service
I got married two months ago and bought my wedding ring from American Swiss. It was less than a month and the diamonds changed color. I was told that maybe I am allergic to sterling silver. So I took a credit and bought a 9ct gold ring from Sterns which also gave me trouble. The diamonds were dull in color. So I exchanged it to another 9ct ring. On that same day, I was showing my husband the ring and the bands, inside and out were badly scratched. It almost looked as if it was an used ring. So I got a credit and went back to American Swiss, chose another ring and after 2 weeks, that ring changed color. Once again, I've got another ring which is doing the same and it's only been a day since I do have it. I'm really disappointed at the fact that it's my 5th ring which is giving me trouble and I was told to do a blood test because the lady suggested that there's definitely a problem with me. But two weeks ago when I had taken my 4th ring, the lady made me try out a ring which was already changed in color and on display... So I guess it's the quality and not me!! I'm really frustrated because it's cost me a lof of money to keep exchanging rings all the time. Bad quality at American Swiss and Sterns Richards Bay !!!
Good morning Nalani
Your complaint is noted and will be allocated to the field management team to address.
Kindly provide a suitable contact number.
Kind Regards
Jewellery Customer Care
Good morning Nalani
Your complaint is noted and will be allocated to the field management team to address.
Kindly provide a suitable contact number.
Kind Regards
Jewellery Customer Care
Good morning Nalini
The Customer care team has sent you a email requesting your contact number, however the email has been rejected as per the below:
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could not be delivered. The problem appears to be :-- Recipient email server rejected the message
Kindly forward your contact number to the following email address:
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Kind Regards
Jewellery Customer Care
Good morning Nalini
The Customer care team has sent you a email requesting your contact number, however the email has been rejected as per the below:
-- ***
could not be delivered. The problem appears to be :-- Recipient email server rejected the message
Kindly forward your contact number to the following email address:
***
Kind Regards
Jewellery Customer Care
