NR
Nalini R

1 reviews | Active since Jun 2018

16 Jun 2018, 13:15

Bad quality and service

I got married two months ago and bought my wedding ring from American Swiss. It was less than a month and the diamonds changed color. I was told that maybe I am allergic to sterling silver. So I took a credit and bought a 9ct gold ring from Sterns which also gave me trouble. The diamonds were dull in color. So I exchanged it to another 9ct ring. On that same day, I was showing my husband the ring and the bands, inside and out were badly scratched. It almost looked as if it was an used ring. So I got a credit and went back to American Swiss, chose another ring and after 2 weeks, that ring changed color. Once again, I've got another ring which is doing the same and it's only been a day since I do have it. I'm really disappointed at the fact that it's my 5th ring which is giving me trouble and I was told to do a blood test because the lady suggested that there's definitely a problem with me. But two weeks ago when I had taken my 4th ring, the lady made me try out a ring which was already changed in color and on display... So I guess it's the quality and not me!! I'm really frustrated because it's cost me a lof of money to keep exchanging rings all the time. Bad quality at American Swiss and Sterns Richards Bay !!!

0
Replies (5)
American Swiss
American Swiss's reply18 Jun 2018, 08:47
Official

Good morning Nalani

Your complaint is noted and will be allocated to the field management team to address.

Kindly provide a suitable contact number.

Kind Regards

Jewellery Customer Care

NR
Nalini R's update18 Jun 2018, 17:56
Reviewer Update
It's Nalini not Nalani! ********** 410
NR
Nalini R's update18 Jun 2018, 17:56
Reviewer Update
It's Nalini not Nalani! ********** 410
NR
Nalini R's update18 Jun 2018, 20:10
Reviewer Update
********** 410
American Swiss
American Swiss's reply19 Jun 2018, 08:29
Official

Good morning Nalini

The Customer care team has sent you a email requesting your contact number, however the email has been rejected as per the below:

-- ***

could not be delivered. The problem appears to be :-- Recipient email server rejected the message

Kindly forward your contact number to the following email address:

***

Kind Regards

Jewellery Customer Care