Bad quality and no support - Its like *****ing peoples hard earned money.

I am extremely disappointed with the service received from American Swiss / TFG.

This is regarding my wedding ring and band, where the stone has now fallen out for the second time. The first time it happened was the day after our wedding, and I had to go on honeymoon without my ring — an experience no bride should go through. Now, less than two months after the initial repair, the stone has fallen out again.

I reported the issue 19 days ago, and returned the item to the store 14 days ago. I was informed 5 days ago that a refund would be processed — but since then, no one has contacted me. No email. No call. No update.

To make matters worse:

I followed up repeatedly via email and phone — no reply.

I was told by the store that the area manager instructed them not to speak to me.

I was informed a Customer Service Consultant (Cameron) was preparing an email for me — that was over 24 hours ago. Still nothing.

The person initially handling the matter (Meagan) is on leave, and no one else has taken over responsibility.

The ring, which holds great sentimental value, is still with TFG with no clarity on next steps.

Sadly, this isn’t the first time I’ve had issues with American Swiss products. I received a bracelet for Christmas last year, and the charms fell out multiple times. I eventually gave it back because the issue kept recurring.

Clearly, there is a serious problem with the quality of your jewelry, and now your customer service is failing just as badly.

All I am asking for is:

A confirmed refund with a clear timeline.

Accountability and proper communication.

If this is not resolved urgently, I will escalate this matter to the Consumer Goods and Services Ombud and share my experience across additional consumer platforms.