Bad quality and even WORSE customer services!!!!

Dear American Swiss. I wrote this review below on 1 November 2017. Nearly a year later no one has bothered to get back to me. The people in your store won't help me either.

My wedding ring was bought at American Swiss. It was a special order custom made to fit my finger. I do rhodium plating every year (via American Swiss). This is the 4th time a diamond falls out of my ring in the space of 2 years. After losing the 1st diamond I repaired at my cost (costing over a thousand rand). Then after a month a second diamond fell out. The supervisor, Anthea Dennis was very helpful, she went the extra mile to repair the ring at company cost. Just over a year later I lost a diamond AGAIN. The supervisor Lindi assisted me. I got this ring back on the 7th of June 2017. It is now the 1st of November 2017 I have lost a diamond again. I work in an office, no hard labour so this is unacceptable. To say I am disappointed is an understatement. I think it should now be as clear as daylight that this ring is ******* quality. In fact, I am now furious. This back and forth is annoying and a big inconvenience. I am now on a mission to let everyone know not to waste their hard earned cash on American Swiss.