bad quality

I don't have a good history with product purchased at American swiss. My wedding band broke that we bought there and now my moms 60th birthday present. Busisiwe was the acting manager and refused to send the earings in to be repaired free of charge. Saying that there is no warranty after 30days. Is this because you know your jewelry only lasts 30days? What an absolute embarrassment this is, my mr price costume jewelry lasts longer than american swiss earings! As far as my knowledge goed the consumer protection act says 6months? I expected more from a well known jeweler than ****py quality bad customer service and a *********** manager. I am exemptionally unhappy. Please let me know how this issue will be adressed. Your acting managers attitude is worse than the wuality of the jewelry.